The Course:-

Business improvement is a way of improving performance and eliminating waste. It has been used successfully by many organisations. This course will give you a greater understanding of the process of business improvement and will show you how it can be made to work in your Company. Leading on from this is the implementation of a Total Quality Management approach.

Who should attend:-

Managers who wish to improve the effectiveness, flexibility and competitiveness of their business.

Content:-

Conducting the Initial Investigations:-

• Sales and Marketing
• Production and Inventory
• Information Systems
• Cash flow
• Expenses
• Management Approach
• Employees

Analysing the Opportunities:-

• Strategic Planning
• Employee Issues
• Customer/Management Issues
• Internal Customers Suppliers
• Critical Business Issues

Implementation:-

• Company-wide Improvement
• Briefing Employees on Company Strategy
• Getting the Business Processes Right

Continuous Improvement:-

• Tools and Techniques
• The role of the Quality System
• Employee Empowerment/Teamwork

Duration:-

1 day

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Quality System Services

Sheffield Technlogy Park

60 Shirland Lane

Sheffield

Tel: 0114 2618899 S9 3SP Fax: 0114 2618878