Quality Systems Services UK - Introduction to Quality Management

ISO 9000:2000 Series
Foundation Training Course

Origin and Development of the current Standards, the fundamentals
and benefits of quality and the Role of Management

The Course:-

This course is intended for all levels of personnel who will become quality practitioners and particularly those who will attend the Internal QMS Auditor Training Course

Who should attend:-

Anyone requiring an understanding of Quality Management Systems. The course is IRCA Certificated and is the recognised initial training in the ISO 9000:2000 series of Standards for those intending to take the IRCA Certificated 2-day course providing auditing skills. (See Q3)

Pre-requisites:-

No previous knowledge of Quality Assurance or Quality Management is necessary as the course starts from basic definitions of quality, quality assurance and quality management and explains the development and requirements of Quality Standards up to the current issue of the International Standard ISO 9000:2000 Series including BS EN ISO 9001:2000.

Content:-

The course gives detailed introduction to the requirements of the International Standard ISO 9001:2000 and the related Quality Standards ISO 9000:2000 and ISO 9004:2000; the structuring of a Quality Management System using the Process Approach and the benefits, in terms of reduced costs and improved efficiency, from the implementation of a system.

The course addresses the following:-

Quality - definitions and expectations.
Quality Assurance - definitions and objectives.
The origins and development of Quality Standards.
Requirements of the current Standard.
Quality Management Systems - purposes, creation and implementation.
Objectives of a Quality Management System.
The role of Management.
Quality Costs - Failure, Appraisal, Prevention.
Continual Quality Improvement and Future Development.

Duration:-

1 day - Attendance may be coupled with the 2-day auditing-skills course or may be separate#
Detailed course notes are provided along with all materials. Delegates will receive a Certificate of Attendance which is a pre-requisite for attendance at the 2-day Internal QMS Auditor Training Course (See Q3)
Mid-morning, Mid afternoon refreshments and buffet lunch are included in the cost.

Cost:-

£175 + V.A.T. # If coupled to 2-day course, total cost (3-days) £475 + V.A.T.

Quality System Services

Sheffield Technlogy Park

60 Shirland Lane

Sheffield

Tel: 0114 2618899 S9 3SP Fax: 0114 2618878